Free of charge programs

Become an A Class

Customer Success
Professional

Make yourself stand out from the crowd!

You’ll discover the art of nurturing customer relationships, turning challenges into opportunities, and driving exceptional satisfaction.
Our program equips you with everything you need to excel in this dynamic field, from mastering objection handling to closing deals with finesse, ensuring you’re not just another professional but a standout success specialist.

Would you like to know more?

Here's what you'll learn:

Mastering the Digital Frontier
Harness the Power of Technology and Elevate Your Customer Success Game
Handling Obstacles with Precision
Develop Expertise in Prospect Research and Ignite Interest Effectively
The Art of Deal Sealing
Uncover the Strategies to Drive Results, Close Deals, and Excel in Negotiations
Supercharge Your Success Story
How to plan, retain and grow your portfolio of customers
* No prior tech or customer success experience? No problem! Our comprehensive Customer Success Program provides all the knowledge you need to thrive in this dynamic field.

We guarantee 100% internship placement!
We will find you an internship after you complete the program.

Opening date


18.12.23

Professional training of 4 months

Monday & Thursday
16:00-20:00

Online & offline hybrid classes

This program is mostly online, with a class meeting once a month

Session in English & Hebrew

In addition to Hebrew training, part of the practice will also be in English

Why A-tech

A-tech is the best choice for academy grads looking to start a career in tech, thanks to its comprehensive curriculum.
Graduates of our program have tripled their salaries!

Syllabus

Changes may be made throughout the program

Introduction to tech and startup world
Learning basic terminologies in tech world, tech companies structure, evolution and trends, companies types and goals, key industries
SaaS CS foundations
What is SaaS CS, terminology, key concepts, CS department structure and roles, main methodologies
The role of the CS
Role overview, main responsibilities, main KPIs and goals, interfaces with other roles, hiring process, key competencies, career
Customer journey overview
Overview of the entire customer journey, review of the key stages of working with the customers
Handover + Kickoff
Zoom in on the handover process between the salesperson and the CSM
Onboarding and Implementation plan
How to plan and execute the onboarding and the implementation process
Managing a book of business
How to plan, retain and grow your portfolio of customers
Discovery
Learning discovery methodologies, how to run an efficient discovery, BANT, quantifying the pain - theory and practice
Product demo
How to demo the product and connect the story to the customer pain - theory and practice
Negotiation
Learning different methodologies for negotiating with your customers
Running a QBR and establishing a case study
Quarterly Business Review meeting - preparation, agenda, participants
Business objectives and KPIs
Key metrics to track and manage for CSM
A Tech Registration form September 2023

Here's your ticket
to high tech >>>

 

Opening date


27.4.23

5 months of professional training

2 days a week
16:00-20:00

Online & offline hybrid classes

This program is mostly online, with a class meeting once a month

Session in English & Hebrew

In addition to Hebrew training, part of the practice will also be in English

Syllabus

Changes may be made throughout the program

Tech onboarding
In order to launch a career in hi-tech, you need to understand the language and the culture. You need to be professional, while also being adaptable. In this course, you will acquire the skills and learn how to be at your best in a technological environment - think differently about the world of employment, gain data related skills, and understand different working methods, terms, and concepts
SQL
Learn to master the Structured Query Language, broadly used to query data which is stored in various rational DBs
Analyst Full Cycle
Understand the working process of Data Analyst and learn different methods and best practices used in each working phase
Power BI
Learn to master a leading Data visualization tool, which enables to execute complex data analysis and make it available as dashboards and reports for business users
Data visualization & storytelling
Practice your ability to pass on your message using data and learn how to make it simple, clear and accurate
Final Project
Demonstrating an end to end data analysis work and builds a solid experience to be used in future interviews
Professional Interview Simulations
Senior Data Analysts from various organizations, will simulate professional interviews and provide feedback at the end

Integrate data language into daily business

Use analytical tools to analyze business data

Leverage data insights to make business decisions

FAQ

Who is the program for?

If you are from the Arab community, have a 1st degree or higher, high-level Hebrew  and are motivated to enter the high-tech field - then it sounds like you should apply! Make sure you are able to commit to studying twice a week in the afternoon-evening.

What is the application process?

Our application process is all online and includes several steps: a registration form on our website, a technical task & introduction video, an evaluation center  and a personal interview.

What are the program requirements?

The course will run twice a week in the afternoon-evening and will require full attendance. The course is demanding, you must be fully motivated to take part in the process, participate in lessons  and prepare homework assignments.

Why should I pick A-tech compared to other programs available?

A-tech will give you the practical skills and knowledge you need to enter the constantly changing High Tech industry. The program is free of charge and we do everything we can to find out graduates a job with good conditions.

Why Data Analysis?

Many define the current time as the beginning of the Data era and call data "the new gold". There is no doubt that data is becoming a key tool in the growth of any organization  and therefore data analysis is the place to be!

What practical skills will I gain from the course?

Besides learning the basic tools used by a data analyst, you will acquire the knowledge and working methods of those involved in the profession and come out with new ways of thinking - more analytical, more critical and more based on numbers.

Will I really be able to find a job as a Data Analyst at the end of the program?

We are in constant communication with organizations to stay up-to-date with their needs  and there is no doubt that the industry has a severe shortage of data people.  We built our training to provide you with the knowledge and experience required to pass interviews and enter the fields of Data Analysis and Business Analysis.

I’m already working as a Data Analyst, can I still apply?

No, the course is only for those who wish to enter the Data Analysis field.